Artemis Self Defence

Terms and Conditions

These Terms and Conditions ("Terms") apply to all workshops, seminars, training sessions, courses and events delivered by Artemis Self Defence Ltd ("Artemis", "we", "us", "our"). By booking, paying for, attending or participating in any of our services, you ("the client", "participant", "organisation" or "you") agree to these Terms.

1. Health & Fitness to Participate

1.1 Participants are responsible for ensuring they are fit enough to take part in the activities being delivered.

1.2 You must inform the instructor before the session begins if you have any injury, medical condition, pregnancy or other issue that may affect your ability to participate safely.

1.3 Participation is always voluntary. You should work within your own abilities and stop immediately if you experience pain, dizziness or feel unwell.

1.4 We reserve the right to refuse or restrict participation where, in our reasonable opinion, it would not be safe for you or others.

2. Assumption of Risk

2.1 You understand that practical self-defence training involves physical activity and carries inherent risks, including but not limited to bruising, sprains, strains, minor cuts, fractures and other injuries.

2.2 By participating, you voluntarily accept these risks and agree to follow all safety instructions given by Artemis instructors.

2.3 You agree not to attempt techniques beyond your level of experience or contrary to instructor guidance.

3. Bookings, Fees & Payment

3.1 A booking is confirmed once payment, or any agreed deposit, has been received.

3.2 Unless otherwise agreed in writing, a 50% non-refundable deposit is required to secure workshops, seminars or private group bookings.

3.3 The remaining balance must be paid no later than 7 days before the event, unless otherwise agreed.

3.4 Failure to make payment by the agreed date may result in cancellation of the booking.

4. Cancellations

4.1 Cancellations made 14 days or more before the event will receive a full refund of any monies paid.

4.2 Cancellations made less than 14 days before the event may result in the loss of the deposit and, where costs have already been incurred, up to 100% of the booking fee may remain payable.

4.3 At our discretion, participants may instead be offered the opportunity to transfer their booking to another workshop within three months.

4.4 Failure to attend without notice ("no-show") is treated as a late cancellation and no refund will be given.

4.5 Artemis reserves the right to cancel or reschedule a session due to instructor illness, insufficient numbers, venue issues or circumstances beyond our reasonable control. Where this happens, we will offer an alternative date or refund any fees paid for the cancelled session.

5. Clothing & Personal Safety

5.1 Participants should wear suitable clothing that allows safe movement.

5.2 Footwear should be appropriate for the venue unless instructed otherwise.

5.3 Jewellery should be removed wherever possible before taking part.

5.4 Participants must follow all safety instructions given by the instructor.

6. Equipment

6.1 Any equipment supplied by Artemis remains our property unless purchased.

6.2 Participants are expected to use all equipment safely and only as instructed.

6.3 We reserve the right to charge for equipment damaged through deliberate misuse or negligence.

7. Behaviour

7.1 Artemis is committed to providing a safe, respectful and inclusive learning environment.

7.2 We reserve the right to refuse entry or remove any participant whose behaviour is, in our reasonable opinion:

• aggressive or threatening;

• abusive or discriminatory;

• unsafe;

• disruptive to the learning environment; or

• likely to place themselves or others at risk.

7.3 Removal from a session for misconduct will normally be without refund.

8. Children's Workshops

8.1 Parents or guardians must provide an emergency contact number for all participants under 18.

8.2 Parents or guardians must disclose any medical, behavioural or additional needs that may affect participation. Parents and guardians must inform us 48 hours before a workshop if their child has any SEN. In certain circumstances the parent or guardian must stay with the child.

8.3 Where appropriate, Artemis may contact a parent or guardian during the session if concerns arise regarding the child's welfare, behaviour or health.

9. Personal Property

9.1 Personal belongings remain the responsibility of the owner.

9.2 Artemis accepts no responsibility for loss, theft or damage to personal property except where caused by our negligence.

10. Zero Tolerance

10.1 Artemis operates a zero-tolerance policy towards abuse, harassment, intimidation, discrimination or violence directed at instructors, staff, volunteers or participants.

10.2 Serious incidents may be reported to the police or other appropriate authorities.

10.3 Artemis reserves the right to refuse future bookings following any serious breach of these Terms.

11. Limitation of Liability

11.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation; or

• any liability that cannot legally be excluded.

11.2 Subject to clause 11.1, Artemis shall not be liable for any indirect or consequential losses, including loss of earnings, business interruption or loss of opportunity.

11.3 Subject to clause 11.1, our total liability arising from any claim relating to the services provided shall not exceed the amount paid by you for the relevant booking.

12. Photography & Video

12.1 Photographs or video recordings may occasionally be taken during sessions for promotional, educational or coaching purposes.

12.2 Participants may opt out at any time by informing Artemis before the session begins.

12.3 Images or videos of children will never be used publicly without the consent of a parent or legal guardian.

13. Data Protection

13.1 Artemis processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.2 Personal information will only be used for booking administration, safeguarding, emergency contact, communication and legal compliance.

13.3 We will not sell or share your personal information with third parties except where required by law or where necessary for the delivery of our services.

14. Force Majeure

Artemis shall not be liable for failure or delay in performing its obligations where this is caused by events beyond our reasonable control, including severe weather, natural disasters, industrial action, government restrictions, pandemics or venue closures.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.